This privacy statement was last updated on 1. June 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

The inclusion of full IP addresses is blocked by us.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Indi.An GmbH
Flughafenallee 3
D-28199 Bremen
Phone number: +4942198970320


Live Chat (Zendesk Chat) Purpose of the live chat from Zendesk Auf unserer Webseite nutzen wir den Zendesk-Chat, eine Live-Chat-Software des US-Unternehmens Zendesk Inc. In dieser werden die Nachrichten und die Daten, die über den Live-Chat eingehen, bearbeitet und dokumentiert. Der Zendesk-Chat dient dem Zweck einer direkten Kommunikation in Echtzeit (sogenannter Live-Chat) mit Besuchern der eigenen Webseite. Bei jedem einzelnen Aufruf unserer Internetseite, die mit einer Zendesk-Chat-Komponente ausgestattet ist, werden durch diese Komponente Daten mit dem Zweck gesammelt, das Live-Chat-System zu betreiben und den Betrieb des Systems zu analysieren. Scope of data collection by Zendesk By means of Zendesk Chat, the user is shown to see whether one of our employees is online at the moment, in order to provide immediate answers to questions. If you use our live chat system, the information you provide will be stored to answer your questions. The data collected includes

  • Chat history
  • Specified name
  • IP address
  • Coutry of origin
  • Visited pages
  • Duration of the visit of the pages
  • Other personal information, depending on the information provided (e.g. e-mail address, telephone number)
It is possible to record contact information such as name, telephone number and e-mail address to facilitate contact. This data will not be passed on to third parties and will only be used to process and document inquiries. Zendesk, Inc, 1019 Market Street San Francisco, CA 94103, hat sich dem EU-US Privacy Shield unterworfen, welches die Einhaltung des in der EU geltenden Datenschutzniveaus gewährleistet. Nähere Informationen zur Datenverarbeitung durch Zendesk finden Sie in der Datenschutzerklärung von Zendesk unter and the EU Privacy Policy page You will also find more information about your rights to privacy there: If you have any questions, you can also contact Zendesk directly: Es kann nicht ausgeschlossen werden, dass bei dem Einsatz von Zendesk Daten in die USA übermittelt werden. Die USA ist ein unsicheres Drittland. Dort besteht das Risiko, dass Behörden auf die Daten zu Sicherheits- und Überwachungszwecken zugreifen, ohne dass Sie hierüber informiert werden oder Rechtsmittel einlegen können. Die Einwilligung für die Übermittlung in ein unsicheres Drittland erfolgt auf Grundlage von Art. 49 Abs. 1 lit. a) DSGVO.