QuickHMI Support Information

When it comes to support for our products or services, you have the choice between our standard support and prioritised support. These two options are offered to ensure that customers receive the support they need while meeting their individual requirements and budgets.

Community Support

For customers without an active support plan, we offer the adjacent free support options.

  • Access to our documentation pages

  • Access to our online forums

  • Ability to report bugs and request changes/features via our website contact forms.

  • Opportunity to take part in regular introductory seminars free of charge.

Standard Support

This support package is particularly suitable for users who require reliable but not immediate support.

  • When communicating with the support team, tickets can be created directly and any resulting bug fixes can be implemented quickly in future releases.

  • Direct communication with customer service by e-mail.

  • Please note that requests for standard support are not processed as a priority. We will do our best to process these requests within a reasonable period of time. A guaranteed response time is not guaranteed.

Priority Support

Our prioritised support is specifically designed to provide professional users with first-class technical assistance. It includes faster response times and direct contact with our technical developers to ensure that your needs are treated with the highest priority.

  • In contrast to standard support, where you first communicate with customer service, you have faster access to the developers. This enables more in-depth and technically experienced problem solving.

  • Your requests are always prioritised in our queue. This means shorter waiting times and faster service so that you can continue working without major delays.

  • Fast and defined response times, the processing of your request is usually started within two working days (from Monday to Friday 09:00am - 4:00pm German time).