QuickHMI Support Information

When it comes to support for our products or services, you have the choice between our standard support and prioritised support. These two options are offered to ensure that customers receive the support they need while meeting their individual requirements and budgets.

Community Support

For customers without an active support plan, we offer the adjacent free support options.

  • Access to our documentation pages

  • Access to our online forums

  • Ability to report bugs and request changes/features via our website contact forms.

  • Opportunity to take part in regular introductory seminars free of charge.

Standard Support

This support package is particularly suitable for users who require reliable but not immediate support.

  • When communicating with the support team, tickets can be created directly and any resulting bug fixes can be implemented quickly in future releases.

  • Direct communication with customer service by e-mail.

  • Standard support is included. Requests are not processed on a priority basis, but we usually respond within a few business days. Priority support can be added for preferential processing.

Priority Support

Our prioritised support is specifically designed to provide professional users with first-class technical assistance. It includes faster response times and direct contact with our technical developers to ensure that your needs are treated with the highest priority.

  • In contrast to standard support, where you first communicate with customer service, you have faster access to the developers. This enables more in-depth and technically experienced problem solving.

  • Your requests are always prioritised in our queue. This means shorter waiting times and faster service so that you can continue working without major delays.

  • Fast and defined response times, the processing of your request is usually started within two working days (from Monday to Friday 09:00am - 4:00pm German time).

QuickHMI Project Services

With the QuickHMI Project Workshop, our experts provide you with practical support in implementing your QuickHMI solution—exactly as much as you need.
The project workshop is useful, among other things, when ...
  • ... professional training is desired for the first project:
    We will guide you step by step through the process of creating a project with QuickHMI and, if you wish, we will work with you to create 1–2 screens—or exactly the elements you need.
  • ... expertise is lacking or someone is no longer available:
    We will continue your existing project according to your specifications.
  • ... you want a complete implementation:
    We implement your HMI according to your specifications – you receive the finished project.

Here's how it works:

1. Send Request
Send your request to [email protected] – Please include a brief description: objective, current project status, data source(s), desired start date, contact person.
2. Feedback & Clarification
We will contact you to discuss your project and assess its scope and approach. If necessary, we will arrange a short, free initial call during which an expert will clarify the specific scope and process with you.
3. Agree on Remuneration and Payment Terms
Transparency is important to us. Choose the model that suits your project:
  • Hourly quota (prepaid): A fixed quota (e.g., 10/25/60 hours) that we work for you. Time recording in 15-minute increments.
  • Monthly billing: Ongoing support with monthly billing for actual expenses incurred – ideal for continuous support.
  • Fixed price by agreement: For clearly defined scopes, we offer a fixed price with defined deliverables and milestones.
Each model provides you with clear cost overviews, including a brief description of the activities involved in each assignment.
4. Result
The resulting project will be handed over to you in its entirety—it belongs to you.