QuickHMI Support Information

When it comes to support for our products or services, you have the choice between a free and a paid support plan. These two options are offered to ensure customers get the support they need while meeting their individual requirements and budgets.

Community Support

For customers without an active support plan, we offer the adjacent free support options.

  • Access to our documentation pages

  • Access to our online forums

  • Ability to report bugs and request changes/features via our website contact forms.

  • Opportunity to take part in regular introductory seminars free of charge.

  • Limited support via eMail. Please note that requests without an active support plan will not be prioritized.
    We do our best to handle these requests in a reasonable amount of time as well, but our support is prioritized to requests from customers with active support plans.

Priority support

For professional users, our recommendation for the best and most comprehensive support!
Customers with active support plans or those using trial versions of our products are eligible for our prioritized support, which offers more benefits and provides significantly faster response time.

  • All items included in Community Support

  • You communicate directly with the development team and can also create tickets directly here. Any bug fixes resulting from the tickets will be implemented quickly in future releases.

  • Fast and defined response times, the processing of your request is usually started within two working days (from Monday to Friday 09:00am - 4:00pm German time).